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Refund Policy

Replacement

To request for a replacement, buyers are requested to provide photographic/video evidence of the product's deviation from the Terms of Purchase to support@Coconuk.com

Requests for a replacement must be sent within 48 hours of receiving the item.

If the case is deemed valid, we will cover the related cost to deliver a replacement!

*Please also include your invoice number/order number for us to match up your order in the system

** Please enclose in the return package, your order info, and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request. If this information is not provided without a prior agreement, the return will not be processed:

1) Order number

2) The email address you used to order

3) Return shipment tracking number

4) Reasons for return

Please send the information to us via email at support@Coconuk.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package may be recognized as unidentified mail.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Coconuk.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Coconuk.com and

CANCELED ORDERS

No order can be canceled after 12 hours of making your purchase.

Please note that there will be a 20% cancellation fee to cover the restocking fees and other charges assessed to us for refunds by the credit card companies.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please send us an email at support@Coconuk.com, and we are more than happy to guide you through the return process!

Please be reminded that you will be responsible for the return shipping label, which is non-refundable.

Please take note that items returned without a trackable shipping method will not be processed, since we cannot guarantee that we will receive your returned items.
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